Shipping policy

7. Availability & Delivery

7.1 All goods and/or services offered by us are subject to availability, and we reserve the right to cancel an agreement if it subsequently transpires that we have insufficient stock or for any reason we are unable to deliver the goods and/or services you have ordered (for example, because of geographical delivery restrictions). If this is the case, then we will endeavour to inform you of this as soon as possible and will seek to offer you alternative arrangements where possible.

7.2 Subject to clause 7.1, all goods and/or services are available for sale within the United Kingdom and, unless agreed by us in writing, we do not deliver outside of the United Kingdom.

7.3 Our standard delivery charges will be specified at the time an order is placed and are for delivery to all addresses in the United Kingdom, excluding Northern Ireland and certain remote locations, including the Highlands and Islands (“Remote or Offshore Locations”). If you request delivery to a Remote or Offshore Location then we will always endeavour to accommodate your request but please note that there may be additional delivery charges will apply. These additional delivery charges are set by our third-party couriers and delivery partners. If you do request delivery to a Remote or Offshore Location when placing your order, we will seek to contact you to agree the delivery arrangements and any additional charges that may be applicable prior to acceptance. In the event we are unable to agree the delivery arrangements or the additional charges with you or in the event that the particular goods ordered by you cannot be delivered to a Remote or Offshore Location, we reserve the right to cancel your order and, if payment has been taken, issue a refund to you without any further liability to you.

7.4 Our standard delivery charges are published within the delivery section of our website and are subject to change from time to time.

7.5 We will endeavour to fulfil your order by the estimated delivery date. Please note any statement or other indication of delivery times appearing in any acceptance or on our site appears as a guide only.

7.6 In respect of each agreement, we may deliver the goods to you by separate instalments or using separate couriers where it is more economical or practical for us to do so.

7.7 We will deliver the goods ordered by you to the address you give us for delivery when you place your order. It is your responsibility to ensure that the delivery address is accurate and complete and that you give us any other details that we may need in order to deliver the goods. You must also ensure that there will be someone available to sign for and take delivery of the goods at the time of delivery. If ordering on behalf of a third party, you are giving us permission to use their delivery details solely for the purposes of fulfilling the order.

7.8 Any attempted delivery which is refused at the delivery address or which, through no fault of our own, cannot be delivered at the delivery address, will be returned. Any subsequent attempt to re-deliver the goods may be chargeable. The amount of the re-delivery charge depends on the carrier used to effect re-delivery.

7.9 In accordance with normal transport practices, all goods will be delivered as a kerbside delivery, or delivered to the goods inwards department or reception on the ground floor. Off-loading facilities must be provided by you where the nature of the goods requires these. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and, if we are able to facilitate this request, please note that an additional charge will be levied. Please note that a signed consignment note constitutes delivery and acceptance of the goods. Please check that the number of boxes received corresponds with the delivery note and that there is no obvious external damage to the goods or packaging before signing the consignment note.

7.10 Some types of goods may be delivered on a pallet. Please advise us at the time of ordering if a pallet delivery is unsuitable for you.

7.11 Our drivers are not authorised to carry goods up or down steps or through a building. However, where practical, the driver can wheel the pallet truck (across a smooth surface) to try and get it as close to the delivery address as possible. The driver will not remove the goods from the pallet or take the pallet away.

7.12 Where you are contracting with us as a business customer, notification of non-delivery must be made in writing by you within 7 days of the expected delivery date of your order. Failing this no claims will be entertained by us.

7.13 Due to our policy of continuous product development, we reserve the right to change product specifications without prior notice and without liability to you. We will always endeavour to update our website and product pages when we do this so please carefully check these prior to placing your order.

7.14 If you are in breach of an agreement with us, we reserve the right to refuse to supply you with any additional goods or to suspend the delivery of any goods that are currently pending pursuant to an agreement, without limiting any other remedy available to us. We may exercise this right until the breach has been remedied, where such breach is remediable.

8. Risk & Title

8.1 The risk of damage to or loss of the goods shall pass to you when the goods are delivered to you.

8.2 Subject to clause 8.3, ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including any applicable delivery charges.

8.3 If you are contracting as a business customer, ownership of the goods provided pursuant to an agreement will only pass to you upon:

(a) Our receipt of the sums detailed in clause 8.2 above in respect of that agreement; and

(b) Receipt of any other sums which are or which become due to us from you (including any sums you owe to us in respect of any other agreements that may exist between you and us).

8.4 Until ownership of the goods has passed to you, if you are contracting as a business customer, then you must:

(a) Store the goods on our behalf (at no cost to us) separately from all your other goods and any goods of any third party in such a way that they remain identifiable as our property;

(b) Do not destroy, deface or obscure any identifying mark or packaging on or relating to the goods, maintain the goods in satisfactory condition and keep them insured on our behalf for the full price of the goods against all risks to our reasonable satisfaction. On request, you shall provide the policy of insurance to us; and

(c) Hold the proceeds of the insurance referred to in sub-clause (c) on trust for us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

8.5 If you are contracting as a business customer, your right to possession of the goods shall terminate immediately if:

(a) You have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or

(b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or be obtained against you, or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or you cease to trade, or you encumber or in any other way charge the goods.

8.6 If you are contracting as a business customer and if:

(a) You are late in paying for the goods; or

(b) You are late in paying for any other goods supplied to you by us; or

8.5(a) or (b), or we reasonably believe that any such event is about to happen and notify you accordingly, then, without limiting any other right or remedy we may have, we may at any time require you to deliver the goods back to us and, if you fail to do so promptly, you hereby consent to us (during normal business hours and with or without vehicles) entering any premises of yours or of any third party where the goods are stored or kept to recover and seek possession of them. You shall not keep the goods at any premises in respect of which you do not have the right to grant access to us in accordance with these conditions.